Frequently Asked Questions

bdeshConnect is Bangladesh's trusted platform for Bangladeshis going abroad. We provide eSIMs, Uber vouchers, and essential services to make your bidesh journey easy.

Choose your destination, pick products (eSIMs, ride vouchers, and more), complete payment, and receive your details instantly. For eSIM, we recommend installing before you travel so you connect automatically when you land.

Yes. Payments are processed securely through Stripe (PCI DSS compliant), and we never store your full card details on our servers.

Delivery is instant. Once your payment is confirmed, you'll receive your product details (and any activation info) via email within minutes. Details are also available in your dashboard.

First, check your spam/junk folder. If you still don't see it after 30 minutes, log into your dashboard to view your order, or contact support with your order ID.

At the moment, delivery is digital for instant access. You'll receive setup details and instructions right away.

We accept card payments (and supported wallets) through Stripe.

Yes. Payments are processed through Stripe (PCI DSS compliant). We never store your full card details on our servers.

Yes, we support multiple currencies through Stripe.

Some products are region-specific. Check the product description for region information. If unsure, contact support before purchasing.

Plans and bundles have validity periods. Check the product details for duration and start rules, and set up your eSIM before you travel for the best experience.

Yes. You can purchase for someone else and share the delivery details with them.

Due to the instant digital delivery of setup details, refunds are limited. We offer refunds for duplicate purchases, delivery failures, or technical errors on our end. See our Refund Policy for details.

Approved refunds are processed within 3-10 business days depending on your payment method.