Refund policy

1. General Policy

bdeshConnect sells eSIMs, Uber vouchers, and essential services for Bangladeshis going abroad. Because these products are delivered instantly and cannot be "returned" in the traditional sense, our refund policy differs from physical goods retailers.

We are committed to customer satisfaction and will work with you to resolve any legitimate issues with your purchase.

2. Eligible Refund Situations

Refunds may be issued in the following circumstances:

• Activation or Delivery Issues: If the details you received do not work as intended, we will verify and issue a replacement or refund.
• Duplicate Purchases: If you accidentally purchased the same product twice due to a technical error, we will refund the duplicate order.
• Non-Delivery: If you did not receive your delivery details within 24 hours of payment and our support team cannot resolve the issue.
• Wrong Product Delivered: If we delivered a different product than what you ordered, we will issue a replacement or refund.
• Payment Error: If you were charged incorrectly due to a system error.

3. Non-Refundable Situations

Refunds will NOT be provided for:

• Already Redeemed Codes: Once a code has been redeemed on the respective platform, it cannot be refunded.
• Change of Mind: We do not offer refunds simply because you changed your mind about the purchase.
• Incorrect Selection: If you purchased the wrong product (e.g., wrong region, wrong amount), and the code has been revealed.
• Expired Codes: If a code expires because you failed to redeem it within the validity period.
• Third-Party Issues: Issues with the third-party platform (Steam, Netflix, etc.) that prevent redemption are not our responsibility.
• Account Issues: If your account on the third-party platform is banned, suspended, or otherwise unable to accept the code.

4. Refund Process

To request a refund:

1. Contact our support team within 48 hours of purchase with your order ID and detailed description of the issue.
2. Provide evidence of the issue (screenshots showing the code doesn't work, error messages, etc.).
3. Do NOT attempt to redeem the code again while your refund request is being processed.
4. Our team will investigate and respond within 2-3 business days.
5. If approved, refunds will be processed to the original payment method within 5-10 business days.

5. Refund Timeline

Note: Processing times depend on the payment provider and may vary.

6. Partial Refunds

In some cases, we may offer partial refunds or store credit instead of a full refund. This may apply when the issue is partially resolved or when the code has been partially used on certain platforms that allow partial value redemption.

7. Chargebacks

If you initiate a chargeback through your bank or payment provider without first contacting us, your account may be permanently suspended. We encourage you to contact our support team first as we can usually resolve issues more quickly than the chargeback process.

8. Contact for Refunds

For refund requests or questions about this policy: